Terms of Service

Version 2026-11-01 · Operator: Kexie (operated by an individual)

These Terms are maintained in Simplified Chinese and English. If you use the English site, the English text applies to you; the Chinese text applies to users of the Chinese site.

These Terms are an agreement between you and Kexie concerning its podcast editing service. By using the Kexie website (kexie.page), or by checking the confirmation box on the upload page (confirming that you have the right to use the recordings and agree to these Terms and the Privacy Policy) and then clicking “Start editing”, you confirm that you have read, understood and agree to be bound by these Terms and the Privacy Policy. If you do not agree, please do not use the Service.

1. The Service

• Kexie provides recording editing services to podcast creators: you upload raw recordings, and we edit them, mix them and process their loudness to produce finished audio ready for publishing, together with a transcript and show notes (collectively, the “Deliverables”).
• The process is: upload recordings and complete the questionnaire → verify your email address → check the box agreeing to these Terms and click “Start editing” → receive an email notification when editing is complete → preview the audio on the web page, view the transcript and submit comments → pay → download the Deliverables, with revisions available based on your comments.
• Before payment, the edited audio can only be previewed by streaming on the web page and cannot be downloaded, and only part of the show notes is displayed. After payment, you can download the complete files of every version of the edited audio and view the complete show notes.
• Editing is performed primarily with automated tools. Whether the result meets your expectations is subjective; we will do our best, but we do not guarantee that it will be to your liking. This is why we use an “edit first, pay later” model.

2. Fees and Payment

• Edit first, pay later: we first edit the entire episode for you to preview, and you pay only after confirming that you are satisfied.
• Priced by recording length: the specific pricing method and unit price are as published on the website. The price of each episode is displayed after the recordings have finished uploading and before payment. The currency of the price is set by the page you use when you start uploading that episode: Chinese pages are priced in Chinese yuan (CNY) and English pages in US dollars (USD), and it does not change afterwards for that episode.
• Free episodes: if a recording is so short that its price is below the payment provider’s minimum charge (currently CNY 4 or USD 0.50), we provide the Deliverables for that episode free of charge, and the page will say so directly.
• We may adjust prices or the pricing method. Each episode is charged at the amount displayed on the page at the time you pay; episodes already paid for are not affected by any adjustment.
• Payments are processed by Stripe. Your card number and other payment information are submitted directly to Stripe and do not pass through Kexie.
• One-time payment: each episode is paid for once, separately. There is no subscription and nothing renews automatically.
• Payment constitutes your acceptance of the current version of the Deliverables for that episode. Revisions after payment are handled under Section 3; refunds are handled under the Refund Policy below.

Refund Policy

• Because you listen to the complete edit before you pay, payments are, in principle, non-refundable.
• We refund the full amount paid for an episode if, for reasons attributable to Kexie, you are unable to download that episode’s Deliverables after payment; if the Service is terminated under Section 8 and the episode has been paid for but you are unable to download its Deliverables after payment; or if the mandatory law of your location requires a refund.
• In the event of irregularities such as a duplicate payment, a payment whose amount or currency does not match the amount due, or a payment made after the episode has expired and been deleted, the system automatically refunds the payment to the original payment method, and that payment does not unlock downloads; you do not need to request it.
• All refunds are made to the original payment method. The time it takes to arrive depends on your card issuer or payment provider, usually 5–10 business days.
• To request a refund, email hello@kexie.page with your account email address, the episode title and the payment date.

3. Revisions After Payment

• After payment, you may write comments on the transcript, and we will revise the episode according to your comments and produce a new version. Every version of the edited audio can be downloaded.
• Revisions are limited to specific comments you make about that episode’s recordings and do not include replacing the recording materials, adding new content, or turning the episode into a different episode.
• The number of revisions per episode is limited to a reasonable amount, currently 10. If you are still not satisfied after reaching this limit, it usually means that our current capabilities cannot yet meet your requirements; you are welcome to reply to our emails to discuss this with us directly.

4. Retention and Deletion of Materials

• Drafts for which no email address has been provided are automatically deleted 24 hours after upload. Drafts for which an email address has been provided but editing has not been started within 30 days are automatically deleted when that period expires.
• For unpaid episodes, the recordings, edited audio and show notes are automatically deleted 72 hours after the first version is completed (episodes that have entered the payment process may be briefly extended, but no later than 96 hours). The remaining time is displayed on the page before deletion.
• For paid episodes, the edited audio, show notes and original recordings are retained for 180 days from the date of payment or of the last revision, whichever is later. We will send email reminders to download them 30 days and 7 days before expiry; they are deleted automatically upon expiry. If a reminder before expiry could not be sent because of a fault, deletion may be postponed by up to 7 days. If we terminate the Service as a whole, Section 9 applies and the retention period may be shortened accordingly; we will notify you in advance and allow time for downloading.
• Please download and back up your Deliverables within the retention period. Once deleted upon expiry, they cannot be recovered, and Kexie is not liable for any loss resulting from such deletion.
• You may at any time request by email the early deletion of all materials for an episode; unpaid episodes can also be deleted directly on that episode’s page.

5. Your Content and Your Warranties

• You warrant that you hold the lawful rights to, or have obtained the necessary authorization for, the recordings, intros and outros, music and any other materials you upload, including that all persons participating in the recording (hosts, guests, etc.) have consented to being recorded and to the recording being edited and published, and that any music used has been licensed.
• You warrant that the content you upload does not violate the laws and regulations of your location or of the place where the content is published, and does not infringe the lawful rights and interests of others, such as copyright, rights of publicity, rights of reputation or rights of privacy.
• You may not upload the following: content that infringes the intellectual property or other rights of others; illegal content; files that contain malicious code or are unrelated to podcast editing; or any other content that may expose Kexie to legal liability.
• All liability and losses (including claims made by third parties against Kexie) arising from uploaded content that is infringing, illegal or in breach of the above warranties shall be borne by the uploader.
• The confirmation you check when clicking “Start editing”, together with the time it was checked, the version of the Terms then in effect and your network address (IP), will be recorded as evidence that you authorized us to process that episode’s recordings.

6. Intellectual Property

• The rights in the recordings and other materials you upload belong to you (or the original rights holders). To provide the Service, you grant Kexie a non-exclusive, revocable license, limited to the relevant episode (meaning: you remain free to use these materials however you like, and you can ask us at any time to stop processing and delete them), to store, transcribe, edit, mix, generate show notes from, transmit and deliver this content to you. This license terminates when the episode’s materials are deleted under Section 4, except for records that we are required by law to retain.
• Other people’s voices and personal data in your recordings (co-hosts, guests): you are responsible for obtaining their consent and you are the party that decides how that data is used. Kexie processes it only on your instructions and only to edit that episode, keeps it confidential, uses only the service providers listed in the Privacy Policy, deletes it under Section 4 or earlier at your request, helps you respond to requests from those people, and will promptly inform you of any breach affecting that data.
• The Deliverables (including the edited audio, transcript and show notes) are the result of processing the materials you provided, and the rights in them belong to you. After payment, you may freely publish, modify and use the Deliverables. Kexie claims no rights in the Deliverables and will not use your Deliverables for other customers or display them publicly without your consent.
• The name, logo, page design, text, program code and editing methods of the Kexie website belong to Kexie and may not be copied, imitated or used for other commercial purposes without permission.
• Preview audio provided before payment is solely for you to evaluate the editing and is protected by technical measures. You may not circumvent these measures to extract, record or distribute the preview audio, or use it for publication.

7. Accounts and Age Requirements

• You must be at least 18 years old to use the Service. If you are under 18, please do not use the Service.
• Your account is identified by your email address. Please keep your sign-in methods secure (verification codes, passwords, passkeys and any linked Apple / Google accounts); any action performed through your account is deemed to be your own action. If you discover that your account is being used by someone else, please notify us by email immediately.
• Each account may have only one unpaid episode in process at a time. You may not use multiple email addresses or any other means to circumvent this limit or to repeatedly obtain free trial edits.

8. Refusal, Suspension and Termination of Service

• We may refuse to provide the Service, suspend processing, delete the relevant content or terminate your account if any of the following occurs: uploaded content is illegal, infringing or prohibited; repeated uploads without payment, clear abuse of free trial edits or other circumvention of limits; interference with the normal operation of the website or attempts to bypass technical protection measures; or any other breach of these Terms.
• If the Service is terminated on the above grounds, we will refund the amount paid for any episode that has been paid for but whose Deliverables you are unable to download after payment; episodes whose Deliverables you can already download will not be refunded (see the Refund Policy).
• You may stop using the Service at any time and request deletion of your materials under Section 4.

9. Changes to and Interruption of the Service

• Kexie is operated by an individual. We strive to keep the Service stable but do not guarantee that it will be uninterrupted or error-free. Where the Service is suspended or delayed due to maintenance, upgrades, equipment failure, outages of third-party services (such as network, storage or payment providers), force majeure or similar causes, we will restore it as soon as possible but accept no liability arising therefrom.
• We may adjust, add or remove Service features according to operational needs and, where necessary, terminate the Service as a whole. If we terminate the Service as a whole, we will give at least 30 days’ notice by announcement on the website or by email, and allow you a reasonable period before termination to download Deliverables you have paid for.

10. Disclaimers and Limitation of Liability

• The Deliverables are delivered “as is”. Except as expressly provided in these Terms, we make no warranty as to the Deliverables’ fitness for any purpose, commercial value, or compliance with the inclusion requirements of any particular platform.
• To the maximum extent permitted by law, Kexie is not liable for any indirect loss, loss of profits, loss of data, loss of goodwill or similar loss arising from the use of, or inability to use, the Service.
• To the maximum extent permitted by law, Kexie’s total liability to you in connection with the Service for any episode is limited to the amount you actually paid for that episode; for episodes provided free of charge, the limit of liability is zero.
• The above limitations do not apply to liability that cannot be limited or excluded by law (for example, for damage caused intentionally or by gross negligence). If the consumer protection laws of your location grant you rights that cannot be waived, these Terms do not affect those rights.

11. Changes to These Terms and Notices

• We may modify these Terms. Modified Terms will be published on the website and the version number at the top of this page will be updated; for material changes concerning fees, retention periods, rights and obligations and the like, we will also notify existing account holders before the changes take effect, by email or by a notice shown after they sign in.
• After the Terms are modified, you will be asked to confirm the new version the next time you click “Start editing”. Episodes paid for before the modification remain subject to the version you agreed to when you paid. Continued use of the Service constitutes acceptance of the modified Terms; if you do not accept them, please stop using the Service, and you may request deletion of your materials under Section 4.

12. Governing Law and Dispute Resolution

• The formation, validity, interpretation and performance of these Terms are governed by the laws of the State of California, United States (without regard to its conflict-of-laws rules), without prejudice to any non-waivable consumer protection provisions of the laws of your location.
• Any dispute arising from these Terms or the Service shall first be resolved through good-faith negotiation by email; if negotiation fails, the dispute shall be submitted to a court of competent jurisdiction in the State of California, United States, except as otherwise required by mandatory law. If you use the Service as an individual consumer, you may also bring proceedings in a court of competent jurisdiction where you reside.
• These Terms are maintained in Simplified Chinese and English: if you use the English site, the English text applies; if you use the Chinese site, the Chinese text applies. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

13. Privacy

How we collect, use, retain and delete your data is described in the Privacy Policy, which forms part of these Terms. We do not use your recordings to train models, and we do not sell or provide your recordings to third parties (except service providers necessary to provide the Service, as described in the Privacy Policy).

14. Contact Us

If you have any questions about these Terms, or wish to request deletion of materials or give feedback, please email hello@kexie.page.